Customer Service

SBM is the authority of the craft brewing industry both for brewing and beer equipment and for brewery & beer related consultancy and brewery services.

Because of our exclusive focus on brewing for over 350 years, we are the best resource for your microbrewery and brewpub projects.

Our mission is to assist our clients with their brewing needs from start to finish and build a long-term relationship with them.

Our mission is also reflected in the customer service we provide. We are always present to assist our clients with any issues, questions or needs they might have.

This customer service means:
- Fast and to the point brewery help by telephone or email to solve your brewery problems;
- Providing physical local assistance by one of our employees or one of the service partners we have worldwide for issues that cannot be solved from a distance;
- Fast shipping of spare parts needed;
- Complete reliability that your issue will be addressed expeditiously.

Post warranty customer service

We engage ourselves to help our clients, even when the warranty period from their brewery equipment has ended. We can assist you on a case by case basis or you can opt for an annual support contract where you have unlimited access to our engineers and brewers to answer any questions or assist you with any issues you might have.